Why is ISP so Inexpensive?

ISP dial-up Internet access is $8.95 a month. Not everyone has a Credit Card, so we offer our customers the convenient alternative of using their checking account. All accounts are automatically billed monthly on your Credit Card or Checking account, we do not mail out monthly invoices. This is one of the many ways we are able to keep our costs low and pass on the savings to our customers. Our services are half the cost of AOL, Earthlink, MSN, ATT, Yahoo, and others. We use the same networks and technology they do, but without the massive overhead, and with a personal touch.

ISP has never had a price increase. In fact, since 1995 we have consistently lowered our price from $19.95 down to $8.95 as our telecommunications and other costs lower. We will continue to lower our price as our costs decrease.

We specialize in clean 56K Internet access, that's it. We do not offer ISDN, DSL, Cable, or T1 Internet access. By focusing on what we are good at, and not being everything to everyone, we are able to be efficient. Efficiency equals lower costs and lower costs equals a lower price, period.

How long has ISP been in business?

ISP has been selling 56K Internet access since 1995. We have been professionals in this industry as long as retail Internet Access has been sold. Our servers, internal systems, and overall infrastructure are completely automated. In this competitive and saturated industry we realized long ago that survival depends on efficiency. Our customers benefit from this with solid Internet connectivity at a low price. We are under long term contracts with multiple governmental, municipal, and institutional entities, although our customers include both businesses and residential consumers.

How do I sign up?

Click Here to sign up online now. You may sign up online using your Checking Account, Visa, MasterCard, Discover, or American Express. Or if you prefer, you may call our sales department toll free at 1-800-473-5707.

What if I need help?

ISP offers toll free technical support to all of our customers. Please visit our Help section on our web site to find easy answers to your questions, email us at support@isp-isp.com or call us at 1-800-473-5707. You can also enter an Online Trouble Ticket by clicking here.

Do I need special software to use ISP?

No special software is required, although we do offer a 2 minute software download for our less experienced users. This download will present itself at the end of the signup process and configures your basic dialup networking configurations for you. If you prefer not to use the software, simply hit cancel. Either way, your account and email is immediately activated. From there you will have the option of adding additional email addresses, initiating your personal Webspace, and setting up newsgroups. ISP provides a standard / raw Internet connection, so once you have set up your connection to ISP, just open Internet Explorer or Netscape and your ready to browse the Internet.

How do I get email through ISP?

After you signup with ISP you are entitled to 100 email addresses. Your first email address will be the username you signed up with @trip.net. You can then add additional email addresses, up to 99 more, after signup.

Outlook Express, Microsoft Outlook, and Eudora are all 100% compatible with ISP. See our Help section for configurations.

Can I pay by check or money order?

We do accept payment by check or money order, but only for annual accounts and you will need to wait until we receive payment in order for your account to be activated. You may use debit cards (with Visa or MasterCard logo) to pay for your account.

Does ISP offer news groups?

Absolutely, our customers have access to over 40,000 news groups. Simply set your News Server as news.trip.net and use your username and type your password in the password field.

How do I know if ISP has a local access number in my area?

With thousands of local access numbers and more being added weekly, chances are that ISP has a local access number for you. Click Here to find a local access number. It is impossible for ISP to guarantee that a particular number is a local call for you, so please verify with your local phone company if in doubt.

Can I travel with my ISP account?

Absolutely. There is no extra charge to use any one of the thousands of numbers we have across the U.S.

How fast will I connect using ISP?

All of our customers access our Service via 64 Kbps connections. There are no cleaner, clearer or faster connections available. Your actual speed will depend solely on your modem and phone line. If you have a 56K modem, you will be limited to 56K speeds. For more information on speed, disconnect issues, etc., visit www.56k.com.

What operating systems does ISP support?

ISP is compatible with all operating systems. We recommend and can offer tech support on Windows 95, 98, ME, 2000/NT, XP, and Apple Mac OS 8 or greater. ISP is also perfect for AOL bring-your-own-access and Web TV.

Does ISP offer dedicated access or static IPs?

Nope. We specialize in clean 56K Internet access, that's it. We do not offer ISDN, DSL, Cable, or T1 Internet access. By focusing on what we are good at, and not being everything to everyone, we are able to be efficient. Efficiency equals lower costs and lower costs equals a lower price, period.

Does ISP put any kind of banners, ads, or bars on my computer?

No, we do not. ISP does not sell advertising and we do not sell our customers personal information, ever. Sites you may visit while online contain advertising, but these sites are in no way associated with ISP.

Nothing happens once I get connected to ISP. Why?

Once you have established a connection with ISP, you can then open up your web browser (Internet Explorer or Netscape) or email program (Outlook Express). Since no special software is needed with ISP, no programs will automatically load upon connection.

I've uploaded files to my personal web space at ISP, but when I try to access them, I get a message that says 'Forbidden'. Why?

Your personal web space with ISP is intended for the creation of web sites, and not for online storage of files. You need to have at least one HTML file in your directory, and the first page of your site should be called 'index.html', or you will receive the 'forbidden' error. For help with creating web pages, please visit HTML Primer.

ISP has only one dial up number in my area. Will I get busy signals?

One number does not reflect just one line (modem) available for dialing in. One phone line in your area dials into thousands of modem ports.

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